Privacy Policy

1. Introduction

At DeSoto Plumbing Pros ("we," "our," or "us"), accessible via https://desotoplumbingpros.com, we respect your privacy and are committed to protecting the personal information you share when contacting us or using our plumbing dispatch services in DeSoto, Texas, and surrounding South Dallas County communities.

2. Information We Collect

When you call our dispatch desk or submit an online service request, we collect:

• Contact Details: Your name, telephone number, and email address.
• Service Property Information: Physical street address, city, and ZIP code where plumbing diagnostics or repairs are required.
• Plumbing Problem Details: Descriptions of leaks, pipe failures, water heater malfunctions, or emergency symptoms.
• Technical Browsing Data: Standard anonymous server logs, IP addresses, browser types, and referral URLs collected automatically by web hosting infrastructure.

3. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• Routing emergency plumbing calls and dispatching local technicians to your home.
• Communicating appointment windows, arrival updates, and diagnostic estimates.
• Generating accurate invoices and recording warranty coverages.
• Complying with municipal permit filings and Texas State Board of Plumbing Examiners reporting requirements.

We will never sell, lease, or rent your personal contact information to third-party marketing companies.

4. Call Routing & Telephony Tracking

To ensure prompt response times and quality assurance, incoming phone calls placed to our published phone numbers may utilize telephony call tracking networks (such as Ringba). These systems record caller ID data, call duration, and call audio solely for training, dispatch routing, and service verification.

5. Cookies & Tracking Technologies

Our website may use standard session cookies and basic web analytics to understand traffic patterns and optimize page loading performance. You can disable cookies at any time via your browser settings without affecting your ability to browse our website or call our dispatch desk.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, or disclosure. All web traffic is encrypted via standard Secure Sockets Layer (SSL) HTTPS protocols.

7. Contact Us Regarding Your Privacy

If you have any questions or requests regarding this Privacy Policy or wish to have your contact details updated or deleted from our customer records, please contact us at:

DeSoto Plumbing Pros
Phone: (214) 555-0147
Web: https://desotoplumbingpros.com/contact/
Serving DeSoto, Duncanville, Lancaster, and Cedar Hill, TX